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Course poorly written and support is terrible
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Having lots of experience taking online courses - for taxes and other subjects, as well as experience in preparing taxes, this has to be the worse course I've ever seen. The reading material does not match up to the tests, or if they do, I certainly could not find the references after hours and hours of looking - and this after reading all the material. I had problems initially getting the material to print, and after repeated efforts to get help, I was finally able to do this. But the course is just written very poorly. I would say that 80% of the course has nothing to do with the information a person uses in preparing taxes. And finding the answers, if they are even there (which I doubt) was impossible because their is no index provided. Efforts to get help were not successful and they would not return my money when I demanded a refund stating that it had been too long (whatever that meant). I began almost immediately and could never get the help I needed. I would strongly suggest finding a different provider. I have taken the 60 hour course twice before from other providers (I let me certification expire is why I had to take it again). The other providers were much better, providing useful information. I regret buying (and wasting the fee) from Platinum. I should have kept looking for ones I've used before but I mistakenly thought it didn't matter. It does. Their lack of customer service is reason enough to pass on them and then the fact that the course is just so poorly prepared.
After posting the above, the company contacted me blaming me for not doing the course right. Their point was that I did not do the sample tests. I have never done a sample test on any course I've taken. If the information is not in the material, or impossible to find (as is the case here), doing the practice tests are of little value. They were belittling in their response and only makes me suggest that a person should look elsewhere. BTW - they have nothing but 5 star reviews on their own website. No one can believe a company who does not post reviews they do not like.
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