Viki N.'s review of PlumberSurplus.com

PlumberSurplus.com

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Complaint Posted 11/24/2012
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HIGHLY unethical company -- STAY AWAY!!
Stay away -- this company does not operate ethically or fairly. Their internal organization is completely messed up. I received an email that my order was on back order for 3 weeks (even though it says they had it in stock) and then I tried to cancel the order the next day (per their email) and then they say that it shipped and I couldn't cancel. In the mean time, I received no correspondence that they did in fact have the item and it shipped. So I purchased the same items elsewhere (for less!). Now this company wants to charge me a restocking fee to return the items that they say they did not have in stock but shipped anyway. Unbelievable. They have a good rating with BBB because they pay to be a member. STAY AWAY!!
 
 
 
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Additional Business Information
Hours   24/7 Online Phone   (951) 588-0385 Address   P.O. Box 4786
Riverside, CA 92514
Website   http://www.plumbersurplus.com Email   jeff@gordianproject.com
Contact   Jeff Chelette Other  
 
 
 
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