|
|
Review 11/9/2011
|
I can not recommend United Pacific as they make false promises and fail to return phone calls after you close on your loan. We were promised a refund of our appraisal and a streamline mortgage process if rates dropped by .5%. Rates dropped and we were told rates had to drop by 1%, at that time we asked about our appraisal refund and they said accounting would contact us. When rates dropped to 1.11% lower than our rate we called again and the moving target is now 1 1/8 percent and the accounting office would cancel our previous check that was never received and issue a new one.
When we spoke with a supervisor of the unit he said he would need a day or so to look into the matter and get back to us. Three days later we called again and he asked for 24 hours to review the matter and get back to us. Two days later we called again and left a message, it has been another week and he still has not called us back.
I suggest that you take your business any where else, this will be the last time I work with an online mortgage company.
|
|
|
|
|
|
|
|