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Review 10/13/2010
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My wife and I first off want to say thank you very much to Vanguard. You guys did what I didn't believe would happen after what we went thru for the past 12 months after dealing with Bank of America and another modification company. When my wife asked me to talk with Frank after she had spoken to him, I said no I am done with this, the bank can have the house, but after I slept on it my wife said so are we really going to walk away from our home? Well needless to say I spoke with Frank and he went through everything with me income and expenses etc.. He said that he could help us with this process, but what we went thru from the last 12 months I was just worn out and tired of being aggravated and upset, he said they would take care of it and all the paperwork and faxing and phone calls, so I bit the bullet and I am glad we did. Vanguard was very responsive kept us updated and best part was we could always get ahold of either Frank or Erica or a return call if they were busy, your level of service was second to none. Our Mortgage payment was 2796.00 a month and we were 9 months behind due to a loss of a job, but Vanguard got our mortgage payment down to 1758.88 a month and got us current with our back payments we were behind on. If you need help with your modification I can tell you first hand that these guys were absolutely great to deal with and after almost 5 months they got the job done, and did everything they said they would. I know it wasnt easy and bank was being ridiculous at times but you guys got thru it and we will always be grateful for what you did in making our payments affordable on our incomes and getting us out of foreclosure,and current. Again Thank You Very Much!!
Sam and Linda G.
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